About Pershore Motor Group

Pershore Motor Group in Worcestershire is your local, specialist dealership. We sell new Subaru models as well as approved used cars from Ford, Audi, Jaguar, BMW, Mercedes-Benz and many other manufacturers.

Every Approved Used vehicle has been inspected and passed our strict checks before joining our listings. This confirms the quality and reliability of any car you choose.

It is just a seven-minute drive between our two locations in Stoulton and Pershore, giving you the opportunity to search through a much wider range of cars. We are also a short distance from junction seven of the M5, easy to reach from Worcester, Cheltenham and Birmingham. Contact us in advance to arrange a chat or a vehicle viewing at a convenient date and time.

To give our customers the best possible choice of cars, finance plans and special offers are regularly available. Our team is trained to assist you with car finance, and will support you in getting the best deal. We partner with finance providers that can offer competitively low rates and help motorists with less favourable credit scores.

Once you have decided on your next model, it may be possible to sell your current car directly to us. We value vehicles for free, and could make an offer to purchase yours. The value can also be put towards another car in part exchange – talk to us for more details.

Stay confident on the road by taking advantage of our aftersales services, keeping your vehicle in excellent condition. For MOT, servicing, repairs and parts make Pershore Service Centre your first choice.

Visit Pershore Motor Group today to search for the ideal vehicle. Give us a call during our opening hours, email our sales team, or find us on Facebook.


Legal Company Information

Pershore Motor Group is authorised and regulated by the Financial Conduct Authority, Firm Reference Number 663743.

Prestige Trade Sales Ltd is a trading name of Pershore Motor Group

You can check this on the FCA Consumer Credit Register or by contacting the FCA directly on 0300 500 8082


What products do we offer?

Pershore Motor Group offer products and services from a range of Finance and Leasing Companies, UK Vehicle Dealerships and Product Providers with whom we have commercial agreements in place.

We are a commission and fee based organisation which means that we receive commission and fee payments for business introductions and providing our services.

We will receive financial remuneration which may be variable or pre-set dependent on the product and the volume that we place with that organisation. Please note all vehicle sales are subject to a £99 admin fee.

Which service will we provide for you?

Our Finance Services:

For the provision of finance, Pershore Motor Group is authorised and regulated by the Financial Conduct Authority, firm reference number FRN663743 and are permitted to advise on and arrange consumer credit contracts.

As an FCA regulated credit broker, we can introduce you to a limited number of lenders and leasing companies (a list is available on request) who may be able to help you finance your vehicle purchase or provide vehicle leasing solutions.

This group of lenders and leasing companies provides us with a range of products which may be suitable for your vehicle purchase or leasing requirements.

We will explain the key features of those products to you and make a recommendation based on affordability which is suitable for your demands and needs at the time it is made.

We are not Independent Financial Advisers and so are unable to provide you with independent financial advice. There are also other sources of finance which you may wish to investigate.

We may receive a commission payment (s) or other benefits from finance providers should you decide to enter into a finance agreement with them via us.

If you are not happy with the service you have received from us, how do you complain?

Here at the Pershore Motor Group we are dedicated to ensuring that our customers experience in dealing with us is the best they can expect, however sometimes mistakes happen and things sometimes do not go to plan, and for this reason it is important that a client has the opportunity to inform us of what has gone wrong so that we may correct any issues or discuss the matter in full with all parties.

Step 1; If you feel that a part of our service has not been as you would have expected, please contact the Manager of the local department you are dealing with, outlining your complaint and request a resolution.

To help us to deal with your complaint we will need certain information from you:

  • Your name and address in full
  • Your telephone numbers and email addresses
  • The name of the team/staff members you have been dealing with
  • Details of any vehicle concerned along with reference or Registration numbers
  • Copies of any specific documents being discussed or referred to
  • Full details of the issues or complaint that you have with our service or team member
  • An indication of your preferred outcome of the complaint procedure

If the complaint is regarding our Pershore Sales Department please contact in the first instance;

Andy Mullins - Sales Manager
79, High Street
Pershore
Worcs
WR10 1EX
andy.mullins@pershoremotorgroup.co.uk

If the complaint is regarding our Stoulton Sales Department please contact in the first instance;

Jason Fairfax - Sales Manager
The Motor House
Pershore Road
Stoulton
Worcs
WR7 4RD
jason.fairfax@pershoremotorgroup.co.uk

If the complaint is regarding The Service Centre in Pershore, please contact in the first instance;

Chris Valentine - Aftersales Manager
Cherry Orchard
Pershore
Worcs
WR10 1EL
chris.valentine@pershoremotorgroup.co.uk

Step 2; If you are not satisfied with the response, you should escalate by outlining your complaint in writing to our General Manager, David Parker, who will acknowledge your complaint within 3 days, conduct an investigation and ensure you have a full written response within 15 days.

Escalations should be directed to;

David Parker – General Manager
The Motor House
Pershore Road
Stoulton
Worcs
WR7 4RD
David.parker@pershoremotorgroup.co.uk

Step 3;If you remain dissatisfied with the response, you can appeal any decisions made by writing to our Managing Director, Daniel Wilkinson, outlining the nature of your complaint and they will in turn conduct their own investigation into the complaint, again acknowledging your appeal within 3 days and providing a final written response within 15 days.

To appeal a decision, please contact

Daniel Wilkinson – Managing Director
The Motor House
Pershore Road
Stoulton
Worcs
WR7 4RD

Step 4; Should you remain dissatisfied with the final outcome, having exhausted our complaints procedure, you may present the complaint to The Motor Ombudsman, a scheme we are members of, for independent investigation.

Information about their procedures and contact details can be found by following this link; https://www.themotorombudsman.org/consumers/make-a-complaint

Please note all our calls are recorded.