About Pershore Motor Group

Pershore Motor Group are a family owned business with 3 sales sites PMG Select, Pershore Car Sales and Evesham Car Sales we also have Service centre in Pershore and a preparation centre near Kidderminster offering over 200 used vehicles in stock for sale at any point. We truly have something for everyone, and if we don't, we offer a full vehicle sourcing service. Every Approved Used Vehicle goes through our rigorous 140 point health check at our dedicated preparation centre for full confidence in every vehicle we sell.

With over 200 cars in stock at any given time we can tailor finance packages to your needs. We have the facility to offer Hire Purchase, PCP (Personal Contract Purchase, Lease Purchase and extended HP agreements meaning we can tailor for all requirements

Our team is specially trained to assist you with a package that is right for you, All our sales executives are certified by Specialist Automotive Finance in order to discuss different options. We partner with numerous lenders such as Santander Consumer Finance, Motonovo Finance and plenty more in order to tailor a package that suits.

We will take any vehicle in part exchange but if you want to just sell your car please get in touch, we are always buying low mileage vehicles with comprehensive service history, for more information click here https://www.pershoremotorgroup.co.uk/valuations/



Prestige Trade Sales Limited T/A Pershore Motor Group is authorised and regulated by the Financial Conduct Authority, FRN: 663743. All finance is subject to status and income. Written quotation on request. We act as a credit broker, not a lender. We work with a number of carefully selected credit providers who may be able to offer your finance for your purchase. We are only able to offer finance products from these providers.

It is our intention to provide a high level of service at all times. However if you have reason to make a complaint about our service you should follow our complaints procedure outlined below. If we are unable to resolve your complaint satisfactorily you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). Further information is available by calling the FOS on 0845 080 1800 or at www.financial-ombudsman.org.uk.


If you are not happy with the service you have received from us, how do you complain?

Here at Pershore Motor Group we are dedicated to ensuring that our customers experience in dealing with us is the best they can expect, however sometimes mistakes happen and things sometimes do not go to plan, and for this reason it is important that a client has the opportunity to inform us of what has gone wrong so that we may correct any issues or discuss the matter in full with all parties.

Step 1; If you feel that a part of our service has not been as you would have expected, please contact the Manager of the local department you are dealing with, outlining your complaint and request a resolution, they will acknowledge your complaint within 3 days and respond with 15 days with further information.

To help us to deal with your complaint we will need certain information from you:

  • Your name and address in full
  • Your telephone numbers and email addresses
  • Details of any vehicle concerned along with reference or Registration numbers
  • Copies of any specific documents being discussed or referred to
  • Full details of the issues or complaint that you have with our service or team member
  • An indication of your preferred outcome of the complaint procedure

If the complaint is regarding our Pershore Sales Department please contact in the first instance;

Ash Potter - Sales Manager - ash.potter@pershoremotorgroup.co.uk
79, High Street
Pershore, Worcestershire
WR10 1EX

If the complaint is regarding our Evesham Sales Department please contact in the first instance;

Carl Tompson - Sales Manager - carl.tompson@pershoremotorgroup.co.uk
Unit 5, Orleans Close, Davies Road
Evesham, Worcestershire
WR11 2FP

If the complaint is regarding The Service Centre in Pershore, please contact in the first instance;

Adam Mansbridge - Aftersales Manager - adam.mansbridge@pershoremotorgroup.co.uk
Cherry Orchard
Pershore, Worcestershire
WR10 1EL

Step 2; If you are not satisfied with the response, you should escalate by outlining your complaint in writing to our General Sales Manager, Andy Mullins who will acknowledge your complaint within 3 days, conduct an investigation and ensure you have a full written response within 15 days.

Please contact Andy Mullins via email at complaints@pershoremotorgroup.co.uk or via :

Evesham Car Sales, Unit 5, Davies Road, Evesham, WR112FP

Step 3;If you remain dissatisfied with the response, you can appeal any decisions made by writing to our Managing Director, Daniel Wilkinson, outlining the nature of your complaint and they will in turn conduct their own investigation into the complaint, again acknowledging your appeal within 3 days and providing a final written response within 15 days. To appeal a decision, please contact in writing to;

Daniel Wilkinson – Managing Director
79, High Street
Pershore
Worcs
WR10 1EX

Step 4; Should you remain dissatisfied with the final outcome, having exhausted our complaints procedure, you may present the complaint to The Motor Ombudsman, a scheme we are members of, for independent investigation.

Information about their procedures and contact details can be found by following this link; https://www.themotorombudsman.org/consumers/make-a-complaint

Used Cars Pershore

Legal Company Information

Pershore Motor Group is authorised and regulated by the Financial Conduct Authority, Firm Reference Number 663743.

Pershore Motor Group is a trading name of Prestige Trade Sales Ltd.

You can check this on the FCA Consumer Credit Register or by contacting the FCA directly on 0300 500 8082


What products do we offer?

Pershore Motor Group offer products and services from a range of Finance and Leasing Companies, UK Vehicle Dealerships and Product Providers with whom we have commercial agreements in place.

We are a commission and fee based organisation which means that we receive commission and fee payments for business introductions and providing our services.

We will receive financial remuneration which may be variable or pre-set dependent on the product and the volume that we place with that organisation. Please note all vehicle sales are subject to a £149 admin fee.

Which service will we provide for you?

Our Finance Services:

For the provision of finance, Pershore Motor Group is authorised and regulated by the Financial Conduct Authority, firm reference number FRN663743 and are permitted to advise on and arrange consumer credit contracts.

As an FCA regulated credit broker, we can introduce you to a limited number of lenders and leasing companies (a list is available on request) who may be able to help you finance your vehicle purchase or provide vehicle leasing solutions.

This group of lenders and leasing companies provides us with a range of products which may be suitable for your vehicle purchase or leasing requirements.

We will explain the key features of those products to you and make a recommendation based on affordability which is suitable for your demands and needs at the time it is made.

We are not Independent Financial Advisers and so are unable to provide you with independent financial advice. There are also other sources of finance which you may wish to investigate.

We may receive a commission payment (s) or other benefits from finance providers should you decide to enter into a finance agreement with them via us.


Please note all our calls are recorded for training and monitoring purposes