Complaint Procedure
If you are not happy with the service you have received from us. How do you complain?
Here at Pershore Motor Group we are dedicated to ensuring that our customers experience in dealing with us is the best they can expect, however sometimes mistakes happen and things sometimes do not go to plan, and for this reason it is important that a client has the opportunity to inform us of what has gone wrong so that we may correct any issues or discuss the matter in full with all parties.
Step 1; If you feel that a part of our service has not been as you would have expected, please contact the Manager of the local department you are dealing with, outlining your complaint and request a resolution, they will acknowledge your complaint within 3 days and respond with 15 days with further information.
To help us to deal with your complaint we will need certain information from you:
- Your name and address in full
- Your telephone numbers and email addresses
- Details of any vehicle concerned along with reference or Registration numbers
- Copies of any specific documents being discussed or referred to
- Full details of the issues or complaint that you have with our service or team member
- An indication of your preferred outcome of the complaint procedure
If the complaint is regarding our Pershore Sales Department please contact in the first instance;
Callum Hibbert - Branch Manager
If the complaint is regarding our Evesham Sales Department please contact in the first instance;
Megan Lowe - Branch Manager
Step 2; If you are unsatisfied with the outcome by contacting the managers at branch level, then please contact one of the directors on;
LEGAL COMPANY INFORMATION
Pershore Motor Group is authorised and regulated by the Financial Conduct Authority, Firm Reference Number 663743.
Pershore Motor Group is a trading name of Prestige Trade Sales Ltd.
You can check this on the FCA Consumer Credit Register or by contacting the FCA directly on 0300 500 8082
WHAT PRODUCTS DO WE OFFER?
Pershore Motor Group offer products and services from a range of Finance and Leasing Companies, UK Vehicle Dealerships and Product Providers with whom we have commercial agreements in place.
We are a commission and fee based organisation which means that we will receive commission and fee payments for business introductions and providing our services.
We will receive financial remuneration which may be variable or pre-set dependent on the product and the volume that we place with that organisation. Please note all vehicle sales are subject to a £149 admin fee.
WHICH SERVICE WILL WE PROVIDE FOR YOU?
Our Finance Services:
For the provision of finance, Pershore Motor Group is authorised and regulated by the Financial Conduct Authority, firm reference number FRN663743 and are permitted to advise on and arrange consumer credit contracts.
As an FCA regulated credit broker, we can introduce you to a limited number of lenders and leasing companies (a list is available on request) who may be able to help you finance your vehicle purchase or provide vehicle leasing solutions.
This group of lenders and leasing companies provides us with a range of products which may be suitable for your vehicle purchase or leasing requirements.
We will explain the key features of those products to you and make a recommendation based on affordability which is suitable for your demands and needs at the time it is made.
We are not Independent Financial Advisers and so are unable to provide you with independent financial advice. There are also other sources of finance which you may wish to investigate.
Wewill receive a commission payment (s) or other benefits from finance providers should you decide to enter into a finance agreement with them via us.